Privacy Policy (Summary)

BELEM Blockchain Technology Co., Ltd. is the data controller for the personal information processed through the Platform. This summary explains what we collect, why, how long we keep it, and the rights you have. Our full Privacy Notice, including a granular list of sub-processors, is available on request from Support@belem-services.com.

1. Data we collect

• Identity data — name, date of birth, nationality, government-ID details, photo and liveness video, occupation.
• Contact data — email, phone number, residential address.
• Financial data — IBAN/account numbers, source of funds documentation, wallet addresses, transaction history.
• Technical data — IP address, device and browser information, session logs, used strictly for security and fraud prevention.

2. Why we process it

• Legal obligation — KYC, AML, sanctions screening, tax reporting, record-keeping.
• Performance of contract — operating your account, processing deposits, trades, and withdrawals.
• Legitimate interest — fraud prevention, platform security, service improvement.
• Consent — optional marketing communications, which you may withdraw at any time.

3. Who we share data with

• Regulators and law enforcement, where legally required.
• KYC, sanctions, and chain-analytics providers (e.g. Sumsub, Chainalysis).
• Correspondent banks and Travel-Rule counterparties, limited to the data necessary to settle your transaction.
• Infrastructure providers acting as processors under written contract (cloud hosting, email delivery, customer support tooling).

We do not sell or rent your personal data, and we do not use it for advertising profiling.

4. International transfers

Some processors are located outside Canada and the EEA. Where required, we rely on Standard Contractual Clauses and equivalent safeguards to ensure an adequate level of protection.

5. Retention

We retain identity and transaction records for a minimum of five years after the end of our relationship, in line with the PCMLTFA and EU AMLD6. Security logs are kept for 12 months. Marketing preferences are kept until you withdraw consent.

6. Security

Data is encrypted in transit (TLS 1.2+) and at rest. Access to identity documents is restricted to compliance personnel on a need-to-know basis, logged in tamper-evident audit trails, and protected by multi-factor authentication.

7. Your rights

Subject to legal limits (notably AML record-keeping), you have the right to access, rectify, port, restrict, or object to the processing of your data, and to lodge a complaint with your local supervisory authority (e.g. the Office of the Privacy Commissioner of Canada, or any EEA Data Protection Authority). To exercise these rights, email Support@belem-services.com — we respond within 30 days.

8. Cookies

We use strictly necessary cookies to maintain your session and security. Optional analytics cookies are only set with your explicit consent and can be withdrawn at any time from the footer of the website.

9. Updates

We may update this summary. Material changes will be announced by email or by a banner on the Platform at least 15 days before they take effect.

10. Contact

Data Protection Officer: Support@belem-services.com
Postal: BELEM Blockchain Technology Co., Ltd., Toronto, Ontario, Canada.